Accessibility various support channels to assist you solve your problem in the easiest way doable. Each of the support channels are integrated into the appliance, working with artificial intelligence (AI) algorithms to advise the top channel to resolve your issue.
From incident administration to self-provider, our services desk modules are designed to keep the provider desk effective and your consumer gratification degrees large.
By taking up your working day-to-working day support for SAP and ongoing service management, we will help lower complexity, greatly enhance operational efficiency, and provide all the main advantages of having a single trusted spouse for application support and managed services.
Simply build and customize templates in minutes with stage-and-click discipline collection. Build templates with controls for month to month near procedures and cope with every kind of financial processes.
Scheduled appointments involve no less than 24 hours detect to allow engineers to prepare for that session.
The chat transcript and all the attachments will almost always be captured and recorded inside your circumstance log, if the problem is solved instantly or not.
The adjustment would not represent a rise in record price ranges for SAP support choices. Afflicted prospects and associates will be notified in accordance Using the respective more info locally agreed contractual stipulations. Study the full statement in English or German.
Sunrise ITSM is made up of about thirty configurable modules. These may be commonly adjusted and personalised to fulfill your requirements.
Dawn ITSM offers the controls and procedures to make sure that operational issues are successfully managed.
SAP SE and also the Customer have the right to terminate this Arrangement by published discover Anytime. Portion 2 and three to get more info this Settlement shall survive in case of these termination.
Rimini Support™ for SAP™ helps you to jump-start off your long run SAP roadmap today. Irrespective of which click here SAP merchandise or launch you’re functioning, we can support it for at least 15 a long time devoid of updates, allowing for lots of time and flexibility to program an extended-expression ERP approach aligned with your organization requires.
Patches are code-corrections for a selected version of an SAP merchandise. Support offers are a set of one or more patches. Ultimately, support bundle stacks are a set of support offers.
From its inception, SAP's Customer Support has stood out for its expanded part further than bug fixes and problem resolutions. Day-to-day responsibilities consist of fixing tickets and resolving difficulties, all aimed at maximizing client business enterprise value, securing investments, and optimizing SAP operations. We have been a proactive business enterprise spouse devoted to serving to customers accomplish their aims.
If you decide on 1 of those product regions to schedule a session then reference a different merchandise space that is not from the list, the session is going to be converted to an everyday penned case.